I had a colonoscopy scheduled with Dr. Patel J last Friday, which turned out to be a nightmare. First, the prep paperwork said they would call me the day before the procedure to give me the time, which never happened. Still, I called Dr. Patel's office around 4:15 PM the day before the procedure to find out the time, and no one answered. I left a detailed message, yet no one returned my call. I proceeded with the prep that day as the instructions said. After that, on the day of the procedure (Friday, Oct 31), I called the office where the procedure was supposed to take place and spoke with the nurse, who told me that I was not on the schedule, and that someone from Dr. Patel's office would call me to let me know what was happening, which did not happen until I called after 8:30 AM, when they told me that my insurance was not accepted at the facility where I was scheduled, which I was never notified about. In addition to that, Dr. Patel's office sent me to HCA Trinity Hospital, claiming that they had managed a I had a colonoscopy scheduled with Dr. Patel J last Friday, which turned out to be a nightmare. First, the prep paperwork said they would call me the day before the procedure to give me the time, which never happened. Still, I called Dr. Patel's office around 4:15 PM the day before the procedure to find out the time, and no one answered. I left a detailed message, yet no one returned my call. I proceeded with the prep that day as the instructions said. After that, on the day of the procedure (Friday, Oct 31), I called the office where the procedure was supposed to take place and spoke with the nurse, who told me that I was not on the schedule, and that someone from Dr. Patel's office would call me to let me know what was happening, which did not happen until I called after 8:30 AM, when they told me that my insurance was not accepted at the facility where I was scheduled, which I was never notified about. In addition to that, Dr. Patel's office sent me to HCA Trinity Hospital, claiming that they had managed a slot for the procedure, which also did not happen, claiming that they did not accept my insurance either (second time). When I called the office and let them know how frustrated I was about everything, I was transferred to talk to the "Administrator," who didn’t help at all, and suddenly the call ended. I'm not sure if she hung up on me or the call dropped. To end the story, I was told they can schedule for Nov. 4 (and I will have to have another prep within 3 days from the previous prep? Is that even healthy?). Come on, I just went to their office and, even worse, I found a note that they had moved on Oct. 28, which I was not notified about either. So, I went to the new address and requested my records. I will never, ever go to that facility. It is so sad that such a good doctor has such poor administrative personnel that apparently does not care about his patients.
VILMA I. | Nov 03, 2025